The HELP-TECH program will end after the graduation of its current cohort. No new clients will be accepted.


Microsoft Help Desk Technician

Why Become a Help-Desk Technician?

Job growth for Computer Support Specialists is expected to grow 14% between now and 2018, faster than the average for all other occupations.

Demand for these workers will result as organizations and individuals continue to adopt the newest forms of technology.

As technology becomes more complex and widespread, support specialists will be needed in greater numbers to resolve the technical problems that arise.

Businesses will demand greater levels of support, as information technology has become essential in the business environment.

Why Become Certified?

Certification guarantees employers that an employee has the basic knowledge and skills necessary to perform on the job.

The Internet and Computing Core Certification (IC³ GS3) provides job-seekers with the foundation of knowledge they need to succeed in environments that require the use of computers and the Internet. The Global Standard 3 is an internationally recognized standard for digital literacy and reflects the most relevant skills needed in today's academic and business environments.

The MCITP: Enterprise Desktop Support Technician for Windows 7 proves your ability to successfully manage and troubleshoot desktop environments that run the Windows operating system. It also shows that you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows.

By earning an MCITP certification, you distinguish yourself as an IT professional with the skills and proven job-role capabilities to effectively work with Microsoft technologies. Roles such as customer support representative, computer support specialist, technical support representative, help desk technician, and technical support specialist all open up to you.


HELP-TECH is administered by Nonprofit Technology Resources, which has been providing technology equipment and support services for individuals and organizations in the Philadelphia area for over 30 years.

NTR’s mission is to make communication and information technologies, plus training in their use and repair, accessible to low-income people in the Philadelphia area. NTR refurbishes used computers, provides hands-on training, and helps community-based service organizations use computers in their work.

In addition to classroom and online training, the HELP-TECH program will provide participants with real-world experience in computer refurbishing and troubleshooting, something no similar training program can offer.

Plus, participants will learn valuable computer support skills such as communicating with end-users, researching and providing solutions to hardware and software problems, and documenting problems and their resolutions.

All learning is conducted in our modern facility which is convenient to public transportation.

Enrollment is ongoing. Participants will have access to our classroom, online, and hands-on resources to learn the following two certifications:


  • IC3 Global Standard 3 (Internet And Computing Core Certification), covering Microsoft Windows Vista and Microsoft Office 2007.
  • MCITP: Enterprise Desktop Support Technician for Windows 7 (Microsoft Certified IT Professional).

All courses take place in our approved training facility, proctored by an instructor who has passed the required certification exams.

Minimum requirements for participation include:

  • High School diploma or GED
  • 10th Grade reading level
  • Basic Digital Literacy
  • Unemployed and on either unemployment comp or public assistance (welfare, SSI, etc)


The HELP-TECH Certification Training Program is administered by Nonprofit Technology Resources under a 1-year grant from the Pennsylvania Department of Labor & Industry.


Nonprofit Technology Resources
1524 Brandywine Street
Philadelphia, PA 19130
Phone: 215-564-6686
Fax: 215-564-6642